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5

Go there. They were willing to inspect my car without charging me one cent. The Toyota dealer would not inspect my car unless I paid $200.00 deposit towards the repair. Customer service really showed when Andy was willing to listen to my concern over the phone. He basically gave me an idea what might be the problem and the possible solutions,including the cost of the service that needed to done on the car. I decided to take my car to the shop,especially after speaking with AAA on which shop they highly recommended. I left my car and they promised to call me by noon. Like they promised, service department called me to inform me that my starter was the problem and after inspecting the car that my car was is great condition,all it needed was to replace my air filter,and tires need rotating. I know it is hard to find an auto shop with these type of service qualities. If you are looking for a reliable service provider,look no further Import Auto Clinic is the place for you. You will not be disappointed. This is what I call World Class Customer Service!!!

5

My check engine light came on and I took my car here. It was tricky to diagnose the exact problem, but they were really quick about it. They told me what the problem was, and offered to fix it. However, they told me it might be covered under warranty, so they actually looked it up FOR me. It turns out it was. They could have easily taken advantage of my situation, since I wouldn't have known any better or looked into it myself.They had my car for 3 days (over the weekend), and they didn't charge me a dime! They really just diagnosed it, and even though they could have charged me for labor/time, they didn't. They sent me off to the dealership since the problem was under warranty, and I got it fixed for FREE!In addition, the waiting room is really nice, the staff is friendly, and the bathrooms are clean and tidy. Yes!

5

Moving from Virginia to California, I was worried about finding a good mechanic I could trust. Luckily, I was referred to Import Auto Clinic and I have been very impressed with service that always goes above and beyond my expectations. It is a very friendly and welcoming shop. I have had many minor and major repairs on my Honda and the prices have always been fair and the work completed when promised. IAC helped me research issues related to a recall that saved me money. I highly recommend Import Auto Clinic!

5

These guys rank A+++ for customer service! I went to this shop quite by accident. On the 91 close to rush hour on my way home from a long day in the high desert, the check engine light goes on and the car starts hesitating to the point of nearly stalling. I was able to get off the fwy and literally pulled into the first shop I found. Greeted by Dave - who immediately took his hand held computer to run some diag; then by Bobby, the service manager. Folks, this guy spent more time getting 'a history' on the car than most doctors do when they're diagnosing their patients. Still not getting a clear answer - they ran it on the big computer. As it turns out, it was nothing more than a neurotic chrysler computer system gliching out - but once re-set... ran beautifully. I was there for at least an hour.... and how much, do you suppose this excellent customer service cost? I have no idea - they didn't charge me! Seriously?!?... who does that anymore? I guess in all fairness I can't really speak to their "car repair", but when trying to diagnose the problem; it was very apparent Bobby had excellent knowledge of the car itself. I live about about 20 miles from IAC - but if I had a scheduled repair - I would most definately drive the distance to have them do it... Great place, Excellent service.

5

Better than ever experienced. excellent work and better customer service

5

Outstanding. Family atmosphere and friendly service and very quick call backs.

5

Quick Service. Great Quality Shop with Quality Service.

5

My parents and I have been coming to IAC for as long as we have had cars. I used to take my Jetta here all the time when I was younger, and when I bought my Lexus IS250, I started taking it to the dealer. Huge mistake! The dealer charged me double what IAC had been charging me! I am so glad I went back to them. Great location, great guys with all the knowledge you need about cars, exceptional service, and top notch mechanical skills. I always trust that Andy and co. have got my car covered. Oh, and to the other reviews that state that they charge too much, I have cut the cost from my oil changes down to a third of what Tustin Lexus was charging me.

5

Excellent service. work on my car is not complete yet but I would say for starters the customer service is great.

5

Great service. Great service; reasonable prices vs. dealerships; super friendly people

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